Scope of Service: C4Clean Group Services offers packing and unpacking services exclusively for light items. We do not handle furniture or home appliances.

Safety Measures: To ensure the safety of our team and your belongings, goods to be unpacked must be placed in the specific room where they are to be organised. We do not move boxes, and all items must be reachable from the floor or a step ladder, without requiring access to attics or other difficult-to-reach areas.

Limitation of Liability: C4Clean Group Services is not a common carrier and accepts no liability as such. We reserve the right to refuse moving items considered dirty or unsuitable for transport. Boxes must be sturdy enough to carry the items within them.

Safety Risks: Our team reserves the right to refuse work if safety risks are present or if the requested tasks are deemed unsuitable for our equipment or personnel.

Notification of Fragile Items: Customers must provide written notice of any fragile or valuable items with a value exceeding $1,000 prior to the commencement of removal or storage.

Professional Conduct: We expect all interactions with our team to be polite and professional. We reserve the right to refuse service if the customer or individuals on the property are not acting in a respectful manner.

Special Requests: C4Clean Group Services may refuse requests that fall outside the scope of our service description. Customers must inform us of any unusual structures or items

Commencement of Job: The duration of a job begins upon our team’s arrival at the pick-up location and continues until all tools and equipment are back in our possession and payment is completed.

 Exclusions: C4Clean Group Services shall not be responsible for the condition or operation of electronic equipment, clocks, or any other mechanical devices with unknown mechanical conditions.

Valuables Exclusion: We are not liable for loss or damage to valuables such as currency, jewelry, works of art, or fragile items unless special arrangements are made and agreed upon.

Glass and Fragile Items: We are not responsible for damage to glass, porcelain, ceramic items, or other fragile items unless special packaging has been provided.

Special Instructions: Customers must provide any special instructions for items requiring disassembly, assembly, or other preparation. Failure to do so releases Blue Clean Services from liability for any resulting damage.

Coverage Exclusions: Cash, checks, jewelry, firearms, and other high-value items should be packed by the customer and are excluded from coverage. Additionally, particle board, pressed wood furniture, and IKEA furniture are not covered due to their susceptibility to damage during transport or assembly.

By engaging with C4Clean Group Services, customers agree to abide by these terms and conditions.